Online Design Thinking Facilitation

Customers outside of the UK may be able to claim a refund for UK VAT charged on our online courses, if the customer is resident overseas and attends the course from an overseas location.

If you feel that you should be refunded UK VAT on your purchase and haven’t heard from us, please get in touch.  

Please note, VAT is not refundable on in-person courses held in the UK as per HMRC UK legislation.

The process of bringing a group together to co-create solutions, bringing together all ideas & perspectives to create a unified direction. A Design Thinking Facilitator helps, supports & enables teams in collaborating while applying design thinking to solve a challenge. They guide the group through a user-centred process and in applying the methods & tools of design thinking to achieve the intended outcomes.  

At the same time, the facilitator needs to manage the group and their dynamics, keeping everyone inspired & engaged, and ensuring that everyone understands the people they’re designing for. 

Design thinking facilitation requires not only knowledge and understanding of Design Thinking, but also the development of a set of soft skills. These soft skills are key to effectively manage the group and its individual participants in a way that enhances collaboration and co-creation towards successful project outcome.  

We accelerate the development of your soft skills through the sharing of practical tips & best practices, immediately putting these into action through rounds of facilitation practice and feedback. 

All our online courses are taught live, meaning you will be directly taught in real time by our coaches. This is not a self-paced, online tutorial course, but is a high intensity live course, delivered by leading coaches in the field and will be individual to each delegate taking part. We firmly believe this is the best way to learn online and are proud to facilitate all our online courses in this way. 

• Equipment: The only equipment you’ll need is a computer with a fast and reliable connection to the internet, microphone, webcam & speakers or headphones.  
• Tools: Access is easy and universal, using industry standard web-based tools. Zoom is our primary tool for voice call, with exercises taking place within Mural & Google Docs. Note: both these tools are available and accessible through Chrome browser; we recommend using Chrome for the best experience. 

Yes. After an introduction to the core skills and principles of facilitation, you’ll be briefed by our expert coaches to get you ready to put these into practice right away.  

Through facilitation practice rounds, you'll get the invaluable chance to receive direct feedback from your peers and coaches, we’ll reflect together on how it went, and you’ll receive a follow-up detailed written feedback report from our coaches with concrete actions and advice for improvement. You’ll also have a second facilitation practice round, so you can address the feedback received while applying your coaches’ tips and your new learnt facilitation techniques to facilitating different key Design Thinking methods.  

Through these fast-paced practice rounds, feedback, and reflection, you’ll get a better understanding of your own facilitation style, and what kind of co-facilitators might you be best paired with. By observing and participating in your peers rounds of practice, you’ll get to experience, feedback and reflect on diverse facilitation styles and approaches within a short amount of time. This will ensure you’ll be exposed to a variety of ways of facilitation delivery, and we’ll be reflecting together on what may deliver a better experience to your participants and feel more natural to your own style.  

You’ll leave the course with increased confidence to facilitate challenging online Design Thinking sessions, knowledge of the best practice to deliver key Design Thinking methods, a toolkit with templates and instructions. More importantly, you’ll also leave with a clear idea of where you would like to stretch your own facilitation style, what key facilitation skills would you like to improve, and co-create feedback and recommendations to help you keep improving and developing your facilitation skills. 

This course is similar to our in-person Design Thinking Facilitation course, but it has been modified to have a specific focus on facilitating in an online environment. This means the course allows you to experience how these key tools can be adapted to work in a virtual setting, experiencing first-hand its possibilities and constraints. We will cover most content and tools from the in-person training with a few exceptions or adaptations.  

If you’d like to continue your facilitation journey, you can then progress on to our Advanced Facilitation course, which is also taught online, or our in-person Facilitation Mastery course.  

Our Advanced Facilitation course takes place over the course of 4 days, taking the knowledge from our Online Design Thinking Facilitation course and expanding on these foundations to turn you into an expert facilitator.  

The Facilitation Mastery course is taught in-person at our studio in London. Across 2 days you will work directly on your own personal workshops and sessions, getting targeted feedback & support from our expert coaches in your planning, while also learning from each other’s experiences. 

For more information about either of these courses, follow the links above or get in touch. 

As the course is taught in English, it is important to have a good level of basic English to get the most out of it.