Clive Grinyer

Service Designer & Coach

Clive leads the Service Design course at the Royal College of Art (RCA) in London and has led corporate design teams at Barclays, Cisco, Samsung and Orange France Telecom. At Barclays, Clive set up their first service design team, which combined data, customer insight and research with a creative design methodology to transform customer service experiences.

He is a visiting professor at Glasgow School of Art, was a trustee of the Royal Society of Arts (RSA) and is the author of the book Smart Design. Clive lectures internationally on design, technology and customer experience.

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Clive's blogs & podcasts

Design thinking
The evolution of design thinking

The evolution of design thinking

Who started Design Thinking? Clive Grinyer charts Design Thinking’s growth from a niche activity to a mainstream practice.